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SANTIAGO — Award-winning communications platform-as-a-Service (cPaaS) Kandy.io, today announced that Presetec, a Chilean provider of network services to Communications Service Providers (CSPs) is enriching its solutions portfolio with Kandy’s Visual Attendant, helping to digitally enable its customers and enhance customer service and call center workflows and economics.
The Kandy Visual Attendant is a pre-developed, fully functional software application that allows businesses to easily configure context-based customer support menus on their websites. Following a simple, intuitive set-up process the Visual Attendant provides a single line of code that can be inserted directly into the desired location of the website and initiated from any page on the site enabling real time customer interactions through the browser.
“Visual Attendant is an important step forward for us as we strive to deliver the advanced services that help our customers compete and succeed in the digital economy,” said Rafael Fabregas, President and Owner, Presetec. “We look forward to empowering our customers with this easy-to-deploy service while helping increase engagement and satisfaction.”
Visual Attendant enables companies of any size to replace toll-free revenues with click-to-connect services. By placing customer service representatives in the context of the request, customers quickly reach the desired representative, making interactions shorter and leading to better outcomes, thereby generating increased loyalty and reduced churn.
Kandy Wrappers expedite embedded communications deployment for companies of any size, helping them differentiate their offers, facilitate engagements and collaboration, and move up the value chain with minimal customization and a simple pay as you grow price model for additional risk management.
“Today’s customers and users are demanding new capabilities and enhanced experiences. Visual Attendant delivers on those needs quickly and with minimal risk for the provider,” said John Ryan, Senior Vice President of Americas Sales for GENBAND. “We’re delighted to partner with Presetec and help bring these new solutions to the CALA market.”
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